Our entire career is built on communication. 

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The person that closes the most loans has superior communication. 

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Better communication internally.

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Better communication externally.

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Realtors’ #1 complaint about Loan Officers?...

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Communication. 

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What causes most misunderstandings, arguments, and frustrations?...

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Communication. 

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Your level of income is directly tied to your level of communication. 

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Yet, many Loan Officers invest zero time leveling up in this area. 

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Years ago, I created a one sheet document called: 

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“The 10 Communication Commandments”

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It has been a game changer for me, my personal production team, and our internal team at GO! Coaching. 

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Some even have it printed, laminated and pinned on the wall.

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Here they are, I suggest having your team review and sign it!

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1. We don't use "dot dot dot" statements and leave people confused or wanting more, we are concise.

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2. We proofread our emails, we proofread our emails...before hitting send, measure twice, cut once.

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3. We use layman's terms, our customers are not industry folks, cut the acronyms and vernacular. 

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4. We do not share personal issues with outsiders as an excuse for mistakes, delays, etc.

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5. We don't use powerless words: "we should be fine" or "I will try to call you today"

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6. We end every call with: "is there anything else I can do for you? [pause, listen]. Are you sure?"

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7. We don't let emails sit, we acknowledge receipt as silence is NOT golden.

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8. We are not curt, we're warm and carry a tone of gratitude, always!

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9. We are proactive, if we are asked for status, we "lose".

10. We use time zones on everything (i.e. 9am CST). 

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And remember…the more we master communication, the more everyone wins.

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Here are your action steps for today:

1. Do a communication audit for yourself and your team. Ask yourself what your strengths are, and where you can improve.
2. Sign up for my FREE upcoming masterclass - we’re going to be giving you a system that will land you 3-5 leads on the daily through Social Media. Believe me, you won’t want to miss out. 

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Whenever you’re ready, here’s how I can help you!

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• Book a call to speak with one of our advisors about joining the Growth Only Community.
• Join our Facebook group for Top Producing Modern Loan Officers.
• Connect with me on social! 

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